Past Paper ENG-231 (Communication Skills-IT) 2017 | Semester Three BS English (PU) | Eureka Study Aids

Objective Type

1. Encircle the correct answer. (10) 

(i) Communication takes place if there is a __________. (channel, response, reader, all of above) 

(ii) Writing e-mail is a type of __________ communication. (verbal, verbal cum non-verbal, non-verbal, none of them)

(iii) __________ is a powerful channel for rapid communication. (letter, telegraph, e-mail, none of the above) 

(iv) Attempt to know the general idea given in a piece of text is called __________ (skimming, inference, 3 SQR, scanning) 

(v) __________ indicates for whom the letter is meant. (welcome note, attention note, good-bye note, subject note) 

(vi) PAL is related to ___________. (letter writing, report writing, oral presentations, memo writing) 

(vii) Whic one is not the part of 7 cs?  (clarity, courtesy, consciousness, completeness) 

(viii) Reading and listening are considered __________. (receptive skills, productive skills, sub-skills, integrated skills) 

(ix) Speaking is __________ process. (active, slow, dull, passive) 

(x) Sharing of information from higher level to lower level in an organization is __________. (horizontal communication, vertical communication, marketing communication, none of the above) 

Subjective 

2. Give short answer of any FOUR of the following. (20) 

(i) Explain any two of the 7 cs principles of effective communication. 

(ii) Explain verbal communication. 

(iii) How minutes of a meeting are taken? 

(iv) Explain different parts of a resume. 

(v) What are steps involved in creating a business message? 

3. Answer the following questions. (30) 

(i) Define communication. What are 7 cs of effectiv business communication? 

(ii) Explain different parts of a business letter in detail. 

(iii) Explain process of writing in detail.