Past Paper ENG-232 (Technical & Business Writing - IT) 2017 | Semester Four BS English (PU) | Eureka Study Aids

Objective

1. Choose whether the given statement is true or false. Write T for true and F for false. (10) 

(i) When you genuinely like someone, the way you communicate is going not going to show. _____

(ii) Communication patterns in organizations can change as a result of a major unheaval or catastrophe. _____

(iii) Values and beliefs, often unconcious, does not affect our response to people and situation. _____

(iv) Most of the time we are no more conscious of interpreting non-verbal signals than we are conscious of breathing. _____

(v) The higher the level of formality of communicatio, the more likely you will use written communication. _____

(vi) You don't need read benefits when you are policies. _____

(vii) Alternatives shouldn't be given if one is available in a negative letter. _____

(viii) Tone - is implied attitude of the author toward the reader and the subject. _____

(ix) Proposals either identigy a need or propose to meet it or respond to it. _____

(x) Anyone can find a job; finding the right job is more difficulty. _____

Subjective

2. Give short answers of five of these questions. (20) 

(i) What are the factors which affect the non-verbal impression of a written message? 

(ii) What problems could result from using visual aids during your presentation? 

(iii) How does alternatives help in a negative message? 

(iv) Why do subject lines of an email message are more specific than of a letter? 

(v) Do you think good communication in an organization improves employees' attitude and performances? 

(vi) Why should you pay attention to the interview's non-verbal communication during an interview? 

(vii) Why is it important to end bad-news message on a more positive note? 

3. Attempt TWO questions from the following. (30) 

(i) A customer has written to you company with a letter of complaint about a product she purchased more than two years ago. The warranty expired on the product a countertop appliance; after just 90 day. She is upset that the appliance no longer works. You are certainly not obligated to do anything for her. Should you respond? What should you say? Is a refund, adjustment or exchange a good idea? You supervisor has said that the decision is up to you. Write a letter to this client justifying your reply. 

(ii) Design you won CV in the skills/target format, listing all required information. 

(iii) Write a short evaluation report in the form of a memo to your boss about an on going project.